transaction missed

[Nedal-alrefai]

Hello please help. I bought an amazon gift card and the money is deducted from my account but can't find the transaction in my PayPal account and didn't receive the item which I bought!!!

[Gane26]

Hi @Nedal-alrefai 

Thank you for your post. If you have made the purchase through PayPal as a guest payment, you may not be able to see the transaction details in your PayPal account activity log. When you have any concerns with your purchase, we recommend that you always contact the seller directly first. This is often the faster and easier way to clear a misunderstanding and resolve a small issue. If you have any problems with the purchase then please contact our PayPal customer support to file a dispute.

Thanks
Gane26

[kernowlass]

@Gane26 

I was told that there was no buyer protection for guest payments?

[PayPal_Olivia]

Hi @kernowlass,

I believe that the information you have was true at one time. I'm happy to provide information about the current practice surrounding guest payments.

Guest payments are tricky. If there is not a PayPal account already, the email receipt associated with the guest payment can be used to set up an account that the transaction would become attached to.

If there is already an account before the transaction was made, setting up a new account would not be possible, but a representative can look into the transaction and potentially a dispute can be opened by them. The ability to follow the dispute through your account would not be there but communication via email would occur, and staying on top of timeframes for response would be the responsibility of the customer in order to ensure that the dispute progresses. If the guest has an account in good standing, the transaction should be covered.

I hope this helps!

Olivia

[kernowlass]

@PayPal_Olivia 

That's brilliant, thank you for the update 😁