money on hold

JsT5
New Community Member

 My customer sent me money on paypal for the online product I sold him , edited tracking info and was told that I will get my money in 1 day , the 1 day passed and searched it up , saw that the customer has to confirm that they received the product after 48h , well its been 50h and still nothing no confirm receipt button

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kernowlass
Esteemed Advisor
Esteemed Advisor

@JsT5 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer or sender may have the option on their account to mark the transaction as delivery/satisfied. If the buyer or sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the buyer or sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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