how do i cancel a pending payment?

pilavakis
New Community Member

i tried to buy Disney plus subscription and i got charged the annual instead of the monthly and they sead because the payment is pending they cant help me how do i cancel a pending payment?

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@pilavakis 

 

Only the merchant (Disney or third party provider) can cancel the pending order/payment/authorization within 30 days from date of payment so contact them. Or check this page for contact info at the bottom and Disney's cancelation policy for more information: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=0c5ab5bddb0b3050dbc9c28d13961967

 

Beyond that, your bank/card or PayPal can cancel it for you if the pending order/payment/authorization doesn't expire on it's own after 30 days.


Kudos & Solved are greatly appreciated. 🙂
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