how can I cancel a payment

trangnguyen3
Contributor
Contributor
hello I already make a payment just couple hours , how can I cancel the payment and get it back . Thanks Tran
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@trangnguyen3 

 

You can't cancel a completed payment, you would need to contact the seller or recipient and request a refund.

 

You can only cancel if the payment is showing as unclaimed with a cancel option which happens if the payment is going to an incorrect / non-existent email address and so would never complete. 

 

If its showing pending/unclaimed without a cancel option then it would time out at 30 days if the recipient did not claim the payment.


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Kudos / Solution appreciated.
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