funds are still on hold even though the item has been delivered to the seller

[mono7]

My funds are still on hold but I have already given the buyer the product, i am not able to add a tracking label as it was a digital product but I changed the order status to order processed already. My buyer is also unable to find the confirm receipt button so i am still unable to access my funds. Would really appreciate if someone could help me as I tried contacting paypal customer services multiple times but the message always says there are no assistants available to help, I really need the money urgently:(

[kernowlass]

@mono7 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer sender may have the option on their account to mark the transaction as delivery/satisfied. If the buyer sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the buyer sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.

[mono7]

would there be any way that i could contact paypal directly to ask them to release my funds earlier? I checked with my buyer and they said that the confirm receipt button is still unavailable

[kernowlass]

@mono7 

Did you read the last 2 lines of my above post?