I wanted to buy something on a website. I selected buying with Paypal. I selected the card, clicked confirm. Then the website doesn't loads correctly, an error message appears. I don't have a confirmation that the purchase has happened. I haven't receive any email confirming the purchase. All I have is a notification from my bank app that the money has been taken.
This is my latest transaction on Paypal. If I go to Activity, it doesn't appear. If I go to the Resolution Center, and try to report a problem, they ask me to select the transaction that gives me the problem; again, I can't select it. The only way to see the transaction is on the notification bell, it's the last notification. If I click on the notification nothing happens.
Now, what do I do? I can't call Paypal within 6 hours, they're not open yet in my country. How can I get the money back as quick as possible?
The message in the notification bell says this:
Preauthorization $369.99 USD
On 27 September 2021, $369.99 USD was preauthorized for a purchase on your card xx-xxxx. If it isn’t completed or it’s completed for a different amount, any pending amounts will drop off, usually within a day.
