Transaction

[Theo2005]

Dear Paypal Team,

I transfered money to my bank account on november 7. I complained about this transaction that the funds did not reach my bank. But Paypal confirmed that they did and provided me with a Trace ID. But my bank still insists that the money did not reach them and asked me to contact Paypal again to request:

1) proof of payment

2) a copy of the confirmation received by PayPal that the payment was successful.

So I need these two documents as soon as possible to settle this matter. It has been pending for over a month and it is starting to get really stressful.

I contacted the PayPal support but they told me that they cannot provide me with this document. So where can i find them as it is the only solution i have to get my funds back.

Thank you for your help

[kernowlass]

@Theo2005 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Lamolna]

I have same issue! I’m stressful too!!

[Lamolna]

Did you find your money? I have same problem. I need to provide to my bank the details about transaction like swift document. The paypal cannot to provide any document to help me.

[Theo2005]

I think we have the same problem. I've got my money yet and i don't know what to do. Since over month i still get the same answers from both my bank and PayPal