Transaction not founded

[Kadi82]

Hi , i have problem with ups.com , on the 3rd January 2023 i bough from them a label of £10.79 , but this days ups send me message said he didn't received the money, can i request PayPal support to help me for this , because i checked on PayPal transaction for month January 2023 i couldn't founded, please i need help for this case, thanks

[PayPal_Bindu]

Hello @Kadi82,

Welcome to our community help forum and thank you for your post!

I do understand your concern regarding your UPS purchase. If you made any payment using PayPal, you will always receive an email with the payment details. If the payment is not reflecting in your activity, it is possible that it carried through a guest check out which means a transaction happens when PayPal is used as the payment processor, however you may not have logged in to your account to perform the transaction. 

If there's any issue with the purchase, our purchase protection policy covers the payment and helps you to get refund if certain requirements are met. I would request you to please check your inbox to see if you have received any email or receipt from our end related to this purchase. If yes, you can reach out to our team through the available contact options at the bottom of PayPal page or message us through Twitter or Facebook pages for additional assistance.

I hope this information helps,

Bindu