'The merchant account is restricted'

[Ang987]

I'm getting a message when trying to make a purchase that 'The merchant account is restricted' - any ideas how to fix this?

[PayPal_RebeccaN]

Hi @Ang987, 

Welcome to the PayPal Community! 

I am sorry to see you are having issues making a purchase. From the error message you have described, the issue is with the merchant's account, therefore the merchant may need to contact PayPal to have this resolved. 

Have a nice day. 

-Rebecca