Secondary user can't make payment

[luqmaan123]

A user under my account cannot make payments since yesterday. When trying to make a payment, this error shows up

https://drive.google.com/file/d/11u5V0JEIggc5S8xagHv1WGsXILNJIR5M/view?usp=drivesdk

Even after adding a phone number to the account, the error is there. 

How do I fix it?

[kernowlass]

@luqmaan123 

The option to receive paypal payments is sadly not available in Sri Lanka.
You can only send payments for purchases funded by your (confirmed) credit card.

Paypal varies a lot country to country and can only offer the services that the banks / governments of that country allow it to offer.
There are quite a few countries unable to receive paypal payments.

https://www.paypal.com/ga/webapps/mpp/ua/residence-full

[PayPal_Intars]

Hi @luqmaan123,

Welcome to the community forum and thanks for posting.

I am sorry to hear about the experience that a user under my account has had when trying to make payments. As part of our continued effort to provide a secure experience for our customers, we are taking extra steps to ensure proper access to our customer accounts. If an issue persists after adding and confirming a phone number, I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, email or phone and we would be happy to advise.

-Intars