Refund to a closed bank account

Zackk
Contributor
Contributor

I purchased concert tickets via PayPal, then the concert was canceled and the money was refunded, however, the debit card (and bank account) I used for the purchase have since been closed and the money was refunded to the closed debit card.

 

I contacted the bank and they claim that that since the account is closed, the money never reached them and that PayPal is holding the money. PayPal does not offer customer support in my country and the option to open a case for that transaction is disabled.

 

Does anyone know how I can get my money back in this situation?

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Zackk 

 

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.