Refund not rec'd from PayPal

[two2tango]

Read all info regarding funds sent to incorrect acct number. Funds were not claimed or denied. It's been over 30 days. Info states after 30 days PayPal will return funds to original sender & could take 5-30 days depending on type. Ok...got it. QUESTION: What if PayPal does not return the funds after all the proper actions have been taken? Yes, a mistake was made. Input wrong acct number. Funds never claimed. Now...What is next step for the sender to get their funds back? PayPal failed on their end of refund guidelines. Plz advise.

[kernowlass]

@two2tango 

If it showed as unclaimed on the senders side it would time out 30 days post sending and go back to their funding source.

I would allow up to a week for the funds to show back (may be a bit longer for a credit card).

[two2tango]

It's been way longer than the acceptable processing periods. Not getting any action, answers or continued help from PayPal. Please advise next best step or action you suggest. Thx.

[two2tango]

As mentioned, followed appropriate instructions. Been now waiting for my funds to be returns almost 2 YEARS. Yes, 2 YEARS. $1500 is a major hardship to a disabled senior! HELP

[kernowlass]

@two2tango 

Sounds very odd, are you sure they were never claimed?

Anyways your best bet is to reach out to customer services.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.