Refund Issue

[husn1122]

Hi all,

I made a payment to AliExpress to buy some goods using my UK Visa card, but the payment was reveresed by Paypal as:

"we suspended this payment for review to ensure it complies with the established User Agreement and our global regulatory obligations. During our review, we identified a risk that prevents us from completing this payment".

The amount was refunded as marked on my Paypal Activity dashboard, as "refunded on 20th October to Visa". However my bank has not received any of the money.

What are my options?

Many thanks in advance

[kernowlass]

@husn1122 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/uk/smarthelp/article/FAQ1212