Not Getting Refund To Checking Account

[kinglenk]

I accidentally sent a payment when I meant to send a payment request.  The payment was taken out of my checking account.  The recipient refunded the money to me.  The funds are not in my Paypal account nor my checking account.  I have been told via Paypal Chat (horrible) that the funds would be refunded to my checking in 5 business days.  It has been greater than 5 business days, and the funds are still nowhere to be found.  What do I do now.  I have been sitting on the chat for 2 hours.  no one is answering.

[kernowlass]

@kinglenk 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212