New account cant find "My pre-approved payments" section to cancel an automatic payment

dominikzzzz
New Community Member

So i had this automatic payment linked to my Amex via paypal. But it was with an email that wasn't my normal paypal account.  When i tried to cancel it I had to create a new paypal account for that email. and when I did that the payment doesn't show up at all.

 

the email states:

 

To change or cancel your agreement with Pinewoods Enterprises Ltd, log in to your PayPal account, go to Profile, and click My money. Update your agreement in the "My pre-approved payments" section

 

"my money" doesn't exist.  neither does  "My pre-approved payments" when i go to  https://www.paypal.com/myaccount/autopay/ there is nothing

 

I have this:

Profile ID I-4XR952FN7S2L

 

and this 

 

Transaction ID 6EJ56352BL329800H

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @dominikzzzz

 

Welcome to the PayPal Community Forum! I'm sorry to hear you've run into some issues updating an automatic payment. I think the instructions you're looking for are in this Help Center article: What is an automatic payment and how do I update or cancel one? 

 

If you run into any road-blocks after that, please feel free to reach out to our Customer Supports for assistance. 

 

Best wishes!

 

 - Jon K
 


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