Money on hold

alliewood
New Community Member

I have money on hold that customers have sent me. It is wanting me to put a tracking number but i hand delivered this item. How do I get that money?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@alliewood 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer sender may have the option on their account to mark the transaction as delivery/satisfied. If the buyer sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the buyer sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.

 

Be careful as you have 0 seller protection for items you personally deliver, buyer can file non receipt of item and without tracking they may win.

Always best to accept cash on collection instead of paypal for that type of item, then you have no fee and no risk of a dispute.


Advice is voluntary.
Kudos / Solution appreciated.
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