MY ACCOUNT WITH FUNDS BLOCKED I CANT WITHDRAW IT

kimvalladolid
Contributor
Contributor
can someone help me with my account i need my money back they block my account
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7 REPLIES 7

kernowlass
Esteemed Advisor
Esteemed Advisor

@kimvalladolid 


You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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Kudos / Solution appreciated.
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Katjuha23
Contributor
Contributor
My account is blocked, I try to contact many time times to unlock to get my money back but no one even answers for me. I was send passport, home bill with address all what they was asked and after again no one answered and no one fix my problem for one year all ready. I was calling many time and again "yes we will fix it" and again nothing.
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kimvalladolid
Contributor
Contributor
already email them but they permanently limit my account and hold my funds for 180days **bleep** that ive been using my account for 2years and dont have any bad record
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kernowlass
Esteemed Advisor
Esteemed Advisor

@kimvalladolid 

 

If its a permanent ban then paypal have parted company with you and are no longer offering you their services.


If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.



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kimvalladolid
Contributor
Contributor
WHY IT TOOK 180days i just need my money for my famliy needs and if u can see my previous transactions theres no dispute or chargeback been made why they randomly limit account just like what happen to me i watch some videos in youtube with the same case like mine they are also **bleep** about your policy why hold the money and wait 180days! do you know that some people badly needed money that comes from your app then you limit accounts randomly!
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kernowlass
Esteemed Advisor
Esteemed Advisor

@kimvalladolid 

 

Nothing to do with me, I just gave up my time to respond to your post with advice to try and help you on this COMMUNITY forum.

However won't bother anymore so, bye then.


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kimvalladolid
Contributor
Contributor
ok thank you for your response i hope that the costumer chat support of paypal do the same because they always reply once a day saying the same thing with no progress or anything just waiting for me to get tired complaining
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