I got a reimbursement but it only appear as "transfer" in my activity.

wooblesalt
Contributor
Contributor

Some days ago I got an account hacked and some purchases were made with my account without my authorization. I notified Paypal of this and got a message saying I'd be getting a refund to my Paypal balance.

The refunds appear in my recent activity as "Transfers" but my Paypal balance still shows no changes.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@wooblesalt 

 

How were the unauthorised purchases funded?

If bank or card then they will go back there.

 

Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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wooblesalt
Contributor
Contributor

The purchases were originally done using my card, but the message I received said I would get it as Paypal balance, that's why I was worried.

I'm glad to know it's just a matter of time, thank you.

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