[HELp] Paypal sends automatic payments that I cannot cancel

Frequacks
Contributor
Contributor

Hello!
A while ago, I  signed up to a RDP from Clovux.net
Since then, I cancelled my RDP plan with them, but I'm still being automatically charged every month. I asked for the email which my payments was sent from to confirm, and it is the same email as my paypal accounts email. 

After contacting clovux support, they verified the automatic payment was setup and affiliated with the same email as my paypal email.
Only idea I have is that I perhaps paid, picked the "pay with card" (as in not logging in to my account), entered the same email as my paypal email and that's why? Although not even sure if this is what I did.

I cannot see these payments on my recent activity tab, automatic payments (active nor inactive). 
I have all the emails saved with transaction IDs for them, and the profile-ID for the automatic payment.

My paypal account is registered in Sweden.

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1 ACCEPTED SOLUTION

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Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Frequacks 

 

Go to Settings > Payments > Manage automatic payments 

 

If the merchant is not listed in manage automatic payments settings, call PayPal to cancel the subscription if you signed up without logging in with PayPal.

 

https://www.paypal.com/se/smarthelp/contact-us      

Click Message Us or Call Us option below the Common Issues section.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂

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1 REPLY 1
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Frequacks 

 

Go to Settings > Payments > Manage automatic payments 

 

If the merchant is not listed in manage automatic payments settings, call PayPal to cancel the subscription if you signed up without logging in with PayPal.

 

https://www.paypal.com/se/smarthelp/contact-us      

Click Message Us or Call Us option below the Common Issues section.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂
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