Cannot cancel a payment that has been in progress for ages.

Dhruv24
Contributor
Contributor

I bought a cinema ticket from vue and their site had an error, yet the payment still half went through, they said my money wouldn't be taken. Half the money left my card and the other half left my paypal balance and has been trying to leave my account in the form of being in process (pending). This has been happening since the 29th Nov and its almost been two months and the date of the movie has passed. It says "This is a temporary authorisation to make sure your funding source will cover the payment. Your funding source will be charged when your transaction is completed." There is no cancel button and I'd like access to my money

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Dhruv24 

 

Should time out 30 days post payment, as that was the 29th November then count up 30 days from then.


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kernowlass
Esteemed Advisor
Esteemed Advisor

@Dhruv24 

 

Should time out 30 days post payment, as that was the 29th November then count up 30 days from then.


Advice is voluntary.
Kudos / Solution appreciated.
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