Bank account shows a Paypal debit which doesn't appear in the PayPal account transactions list.

[RonCitrus]

I've been in Europe for the last two weeks, and I've used PayPal to pay for a couple of guided tours in Italy. There is a PayPal transaction on my bank statement that I don't recognise, and doesn't have a corresponding transaction in the PayPal activity transactions.

This makes it impossible to use the help or resolution centre, as that demands that you select a transaction from the PayPal transactions list. 

I have contacted my bank who confirmed that the amount in question has been debited from my account, but that I need to contact PayPal to get it resolved. 
I'm thinking that someone must have come across this scenario before, and I wonder how it was resolved? both the message chatbot and the phone system both suggest using the resolution centre, and I'm stuck.

[kernowlass · Accepted solution]

@RonCitrus 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

You generally don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you or opening a dispute for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.

[RonCitrus]

Thanks for this, but I don't recognise the transaction at all. I've tried contacting customer services, but they just direct me to the resolution centre, where I can't select the transaction in question. My bank just directs me back to PayPal

[RonCitrus]

My mistake. The transaction is listed in € in PayPal, and in £ on my bank app.  - there are two different reference numbers, but the converted amounts match up.