I used the shopping cart of 1AutomationWhiz.com to manage my client order (integrated with Paypal) and it was set up for a trial period before recurring billing started.
However, when my client ordered, the charge went through from Paypal straightaway. My cart provider then informed me that Paypal doesn't allow for delayed billing (which was frustrating for all kinds of reasons!). So I refunded my customer the initial payment via Paypal but now I don't know how to reinstate the recurring billing without getting my client to go through the sign up process again (and risk losing them!). They have had a month of service with no payment and I am concerned I will end up with no payment!
Can I re-instate the billing without having to go back to my client? If so, how???
And - is what my shopping cart provider tells me correct? I'm not sure if I need a new payment provider or a new shopping cart provider, but I have to solve this problem somehow before I go out of business!!
I hope someone can help - and quick. Next payment is already due. Because it was set up for recurring billing at the outset, I was hoping it would resolve itself through either Paypal or my shopping cart, but it hasn't.
