Help! Dymo Label printer wants to print 8x10 pages - instead of labels

dmitchb
New Community Member

Hello,

 

I've successfully used my labelwriter 450 turbo in the past and have never had a problem... that is until now.

 

1. I have the Dymo Printer selected in my PayPal profile - in shipping preferences

2. I've set my own computer to the Dymo as the default printer (as suggested by PayPal)

3. I have the Dymo selected in Multi-shipping, too.

4. I have the latest Java update and have rebooted to make sure all updates are present

5. I have tried both Firefox & IE7 - cannot print a Dymo label - wants to print a Large 1/2 page on a standard printer... not matter what I do to get it to print a label

 

I can buy labels and can print (so Java is working)

THE PROBLEM IS: even though I have all the presets for the Dymo printer, the Java popup screen (for the label printing in PayPal) displays an image of a "1/2 PAGE" label that should be printed to a standard 8x10 printer (in my case, this is an HP)

The Printer Selection (in the popup Java box) has the Dymo selected, but that doesn't seem to matter - it WANTS to show a LARGE image of the label and print a LARGE 1/2 page label. In the past, I always got an image of the right sized label and it printed a label.

 

I've spent hours trying to wrap my head around this mess and I really need to ge tthis solved. I need to print self-adhesive labels created by my Dymo, again... That WORKED IN THE PAST - WHAT GIVES HERE??!!

 

Any help here would be appreciated.

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