"log in to claim your money" where's my money?

[soyoulikefabric]

So I sold something on ebay, got an email saying they've sent payment and I need to click the link to receive it so I did, logged in etc and then went and posted the item no problem. But I've just looked and there's no money gone in? As you can probably tell this is my first sale. Am I missing something? Help would be very much appreciated!! Was it fake? Do I need to ring anyone? Am I looking in the wrong place? Thanks in advance guys! X

[kernowlass]

Firstly can you do this >>

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.

[snowshoe]

Unfortunately as this is a member to member help group, no one here can look at user account details or information.  All we can do is speculate.

First, we're not sure if the email you received was valid or not.

Assuming that you have both your eBay Account and PayPal Account setup properly (meaning both are linked to each other and your PayPal Account is verified), what we can tell you is that when you sell an item, you do get an email notification of the sale and there should also be a record of the sale in your PayPal Account Transaction History.   As for the funds, they would be deposited into your PayPal Account Balance however, if you're a new eBay seller, PayPal may hold those funds until you ship the item.  Regardless, this information would all be there if you have a record of the transaction in your Account History.  You would even see the status of the funds, either pending or on hold, something like that.

If you don't have any record of the sale in your PayPal Account, all can do is assume that the email you received was possibly a fake (a common scammer trick).  Should that be the case and you shipped the item, there's not much that can be done to remedy the situation.

You can contact customer support and ask them to check out your account and if the email is questionable, you can forward it to the "spoof" address on this page:

https://www.paypal.com/us/webapps/mpp/security/suspicious-activity