"Unclaimed"?

[AlexGalpin]

Hi,

Recently, I received a payment (this afternoon), through PayPal for $22 for a Freelance job. It has appeared as "Unclaimed". My available balance is £0. 

Do you know how I can gain access to the money and stop it from being "Unclaimed" and not "Completed"?

Thanks,

Alex

[kernowlass]

Do you mean it is unclaimed on the SENDERS side??

If so the can you ask them if its got a cancel option next to it or not as that is important to the answer.

Also double check that they paid to the correct email address, even a small typo would make it come up as unclaimed.

                       __________________________________

I give up my time to help you so a thank you or kudos would be cool.

Marking one of my replies as a solution would be appreciated if I sorted your problem.

[PayPal_Carlos]

Hello AlexGalpin,

Welcome to the PayPal Community! If a payment that you have received shows as unclaimed, this could relate with our internal security system asking you for an additional action. This is normally related when a payment received shows different characteristics to previous payments that you received (for example, you received a payment in a currency different to the one in your country).

Hope this helps,

Carlos