please help (not receiving funds)

britneylopezx
New Community Member

i sent 5 payments to the same person and then closed my account and opened a new one with the same email. the person only got 1 of the payment in her balance but her activity shows I sent 5 payments and we both got emails confirming it but she never got the rest of the money and it's not showing up in her balance. her email and phone number is confirmed. what do I do ?? since i closed my account right after i sent the payment and opened a new one using the same email and it doesn't show the transaction anymore since a new one was open. 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@britneylopezx

 

Why would you close a paypal account and then open another one with the same email address.

 

Sounds as if you closed it before the transactions could complete so suggest you contact customer services to sort it out.


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