please help me :)

[beamer43]

hello, its my first time on here, i sold something on ebay and the buyer payed via paypal, i sent the item and now hes trying to reverse the payment but to respond i have to have proof ive sent it which i do not have. i think hes trying to scam me, if i dont have proof is there anything i can do?

thanks

[kernowlass]

Do you mean he has filed a dispute for non receipt of item ie item lost in the post ?? 

[beamer43]

It was a digital item and he filed it under unauthorised account activity

[PayPal_Arda]

Hi beamer43,

Welcome to PayPal UK community page.

I understand your concern. I am afraid we don’t offer PayPal seller protection for digital goods.

We can only cover payments that have been sent for tangible, physical goods, which can be posted and tracked through the postal system to confirm delivery. Our Seller Protection excludes all other payments, including payments for intangible goods or services, licenses and other virtual content because we’re unable verify the delivery of such an item or service.

To learn about the specific conditions of our Seller Protection, simply visit www.paypal.co.uk, click 'Legal Agreements' near the bottom of the page. Then, select 'User Agreement for PayPal Service'.

I hope this info answers your questions. I am here to help if you have further questions.

Thanks for posting!

Arda

[beamer43]

So in other words, anyone who buys any digital items can then claim back from PayPal with no questions asked and scam the seller?

[kernowlass]

Yes, you are allowed to accept paypal for digital items but entirely at YOUR OWN RISK.