British airways - pending and authorised

[okayeddie]

I recently purchased 2 seperate flights with BA. The first shows as both pending and authorised; 2 separate transactions, but no money has been taken from my account. I have the e-tickets and confirmation, and BA say they have had the funds. 

The second ticket got cancelled mid transaction due to a "price change". This shows as pending, with no authorisation and no e-tickets received. Why is this still in my pending list? BA say they took no money and will not ask for any.

I then re-booked the second flight for the slightly higher price. This still shows as both pending and authorised in my pending list. Same response from BA.

Why has this only happened with BA? The money is in my bank account, but I want the money to be gone now.

The flight is not until next year so it is unlikely that they will be waiting for me to travel as that is 11 months away.

Any idea on how I can get these payments processed fully and closed out?

[PayPal_Arda]

Hi okayeddie,

Welcome to our UK community page.

I understand this situation can be annoying. When you have authorised a payment to a merchant, you have agreed to make a purchase for a specified amount.

With a basic authorisation, your payment will show as 'Pending' in your PayPal account until the merchant captures it. A capture is when funds move from your PayPal account to a merchant's PayPal account. After the capture the transaction will show as 'Complete' in your account and you will be notified in an email from PayPal that your payment is captured.

Merchants can capture the payment straight away; however in some instances they may need to capture the payment at a later date. For example they may need to confirm item availability, assemble your goods or account for late changes to the order.

You must contact the merchant in order to cancel an existing authorisation. It is not possible to cancel an authorisation from your PayPal account.

Please note:

• The merchant can take multiple settlements of smaller amounts to make up the total for one authorisation. The amount of each settlement is deducted from the total amount you have authorised.

• If the amount captured by the merchant is lower than the original authorisation, the difference in funds will be returned to your PayPal balance when the payment completes.

• The authorisation will expire if it is not captured after 29 days.

I hope this not causing any inconvenience. Thanks for posting!

Arda