A seller appeal gone wrong. Who should this case be e-mailed to?

[OneLegend]

This is the story that happened to a friend of mine. He is trying to find out who to contact to get his case looked at. He wants to email someone that can he him justice. Good afternoon, My name is ------. I am writing this letter to request your help on a situation involving your company. I have tried to contact various members of your establishment for help, but each time I speak with someone, I get a different answer. I don't know where else to turn. I think that you are the last person that can help me so I am reaching out to you.  I recently sold my old Verizon iPhone 4 on eBay on 9/4/11. It had a bad ESN because I could no longer afford to pay the Verizon bill. I sold it for $322.99 to a gentleman named ---. Nearly a month after receiving the phone, he contacted PayPal informing them that he had received the wrong phone 10/1/11. He stated that he received an iPhone 3GS. I informed him that he was mistaken, because I am absolutely sure I sent him my iPhone 4. As soon as he stated the the phone that I sent was not the correct phone, the $322.99 was removed from my account. I was told that he would have to send me back the item he stated I sent him. A few days later, I received a Nokia phone that had been shipped from China from Hao Luo. He did no send anything that I had sent to him, nor did he send it from the same address I shipped the phone to. I contacted PayPal immediately, and I was informed that I would have to get a police report. I contact the Public Safety officers on my campus to assist me with this, but they stated since the crime technically took place in Atlanta, I would have to go to Atlanta to file a police report. Unfortunately, I live very far from Atlanta right now as I am a college student. I contacted PayPal to inform them that I could not get to Atlanta in 10 days, especially since the holidays were approaching and since finals for my school were also approaching. I was informed by a PayPal Customer Service Representative that I could send the paperwork at a later date if I filed a Seller Appeal. As soon as I got the police report, I contacted PayPal to get instructions on how to upload the files. I was told to e-mail the files to a PayPal e-mail address. I did that, shortly after that I received an e-mail stating that these files could not be sent via e-mail and that I would need to upload them through the Resolution Center on PayPal. I searched for the option, but I was unable to find it. I contacted PayPal and I was then informed to fax the paperwork to PayPal's fax number. I did that as well. After a few days of deliberation, I was contacted by PayPal and informed that my seller appeal was denied. I couldn't understand why, though. I had obviously been scammed, and I filed all the paperwork that I needed to. I contacted PayPal again to see what the issue could have been. I was informed by a PayPal representative that something must have gone wrong and she would file another appeal. I received the same e-mail about my seller appeal being denied. I contacted PayPal again to see exactly what needed to be done to get my seller appeal approved, and I was informed that a 3rd seller appeal would be filed. I waited, but never received a response. I emailed PayPal about the issue, and I still never received a response. At this point, I called PayPal and asked to speak to a supervisor. When I spoke to the supervisor, I was informed that I sent the police report in too late. I informed him that I was told by a PayPal representative that I could send in the paperwork as soon as I could and that it would be processed in my seller appeal. As he tried to explain why my paperwork didn't matter, he made me feel pathetic. It was as if I wasn't a PayPal customer at all. I have paid all my fees without question and have been a loyal PayPal member for years, always confident in the buyer protection system and the seller protection system, but this seems in no way like justice for the seller. I did everything correctly, I sold the product correctly, I went the the resolution process correctly, I kept PayPal up to speed with each of my steps in the process, but all he would keep telling me is that there was nothing he could do. I asked to speak to his supervisor as well. She contacted me informing me that the reason my appeal was denied was because I was making the same claim as the buyer. I don't understand this at all. How can I effectively file a claim if this type of scamming is allowed from buyers? If this buyer were to continue doing this, continue buying items from sellers and sending back fraudulent items,  it seems that there is nothing PayPal would be able to do about it. Yet, they were able to remove the funds from my account to provide him with a refund instantly. It feels like he has been given priority over me, even though he has scammed me the entire way. As I have stated, I am a college student and I do not have the funds to pursue someone across continents. I just want the money for the item that I sent him. I planned on using that money to help pay my tuition and not having it has set me back immensely. I am praying that you can help me with his issue, thank you in advance.