Trying to Email PayPal

Charley316
New Community Member

Hi Folks!

I'm hoping someone would be able to help me here.

I am trying to email PayPal. You'd think this would be a simple thing to do with an online company, but apparently not.

I finally managed to select an option which allowed me to email, I sent my email, and I got an automated response, which had nothing to do with the actual query, from an email that does not accept replies, telling me to either open a dispute (which is not relevant) or phone them. 

I'm partially deaf, so phoning PayPal is not an option.

How do I get a message to them? Does anyone have any ideas? I'd really appreciate any advice anyone has on communicating with them.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Charley316

 

Contact Customer Service via Facebook or Twitter >>

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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