Reference Transactions - PayPal cust service does not know what it is!

[CHP_Chris]

HI

I called PayPal twice today and spoke to 7 agents.  No one I spoken to has heard of Reference Transactions (https://developer.paypal.com/docs/classic/express-checkout/integration-guide/ECReferenceTxns/) which I wish to reques to be enabled.  I spoke with customer service who transferred me to technical who transferred me to sales who transferred me back to technical and I am not getting anywhere so i eventually just ended the call.

does anyone have a contact in PayPal who knows PayPal's services who can enable this for me?

[snowshoe]

Seems odd that they can't help.  Unfortunally no one here can help either as we don't have the access that is required to setup your account.

To give your issue a bit more visibility, suggest reaching out to PayPal through Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal

Hopefully that will get someone's attention.

[AndrewHorder]

Sales have told me that this is categorically the responsibility not "PSS" or Sales to whom I was sequentially transferred (on the first call).

Now, on the second call, I am told (by Cust Servs) it should be "PSS", because they are the experts in website payments.  Because I insisted that they only transfer me to someone who can actually deal with it, I got to Business Support - who went off and did the run-around for me.

Megan from Business Support now advises that apparently it IS sales who are supposed to do it!  I'm now awaiting a call-back from Sales (within the next 72 hrs, apparently - I suspect that means a quick training roll-out!)

Meanwhile, off to temporarily disable all my Tweets & FB posts pointing anyone to the ability to actually buy something from me ...

[netgroup]

Would someone from paypal PLEASE sort this out.  We're running businesses here and you are supposed to be helping us - not giving us the run-around.

Train your staff about ref transactions and let them know who and where we can go to get these things enabled.