Problem recieving a payment

sark
New Community Member

My paypal account docent let customers process their transactions

when ever a customer process and order and go to payment page after all details paypal says sorry the card is not valid or this card cannot be use for this transaction

I don't know what to do

can any help me

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3 REPLIES 3

Brian1295
Contributor
Contributor

Is this a very large payment ?

 

If you are using Payments standard - wher the customer gets sent to the paypal page then there is limitations.

 

For example if you  are using the credit card screen- you cannot use a card that is already linked to a paypal account- you must login to paypal in this instance.

There is also transactions limits-

 

all these are explained in the policys at the bottom of the page.

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winnippc
Member
Member

I have the same problem with you. And I found there are many people having this problem. See this post: https://www.paypal-community.com/t5/Selling-on-your-website/Buyer-s-Credit-Card-and-Debit-card-not-g...

 

But no one can resolve it. It seems to be a system error of Paypal.

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Brian1295
Contributor
Contributor

Read the policy at the bottom of the payment page !

 

 

If a card is or has been attached to a Paypal account ever- it will not process.

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