Buyer collected large item 3 weeks ago - now says damaged & wants refund. Am i protected?

[gentplan]

My teenage son sold a bike frame through a facebook page & the guy who collected it asked if he could pay via paypal to secure item. Son agreed & gave them my paypal details as he does not have an account. The guy drove over & collected the frame. It's been 3 weeks and now the guy has said the frame is damaged & wants a refund. He wants to come to house tomorrow.

Am I protected?

[kernowlass]

@gentplan

You should never use paypal for an item that is to be collected or personally delivered as you have 0 seller protection.

Your buyer can collect the item and then file a dispute for non receipt of item. As you would have no tracking number to prove delivery of the item to him then you would lose the dispute.

That is why Ebay give you the option of 'cash on collection' and you can state in your decription that that is the only payment you will accept. If a buyer pays with Paypal then you are allowed to refund that payment and re-state 'cash on collection'.

That way you have cash in hand / no wait / no fee / no risk of a dispute.