canceled account

[luismccaetano77]

I've canceled a Paypal account that i was not using anymore a few months ago. but i forgot to change it on Ebay. i did a sell this days and the payment was to that old account. how is that possible if a cancel it? and i know is canceled because i tried to log in and the message was ''this email is not registered''.

how do i cancel that payment, sending the money back to the buyer to allow him to make a payment to my new account.

thanks for your help

[kernowlass]

@luismccaetano77

It would happen if you did not change it on your auction.

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.

[luismccaetano77]

The account that was there when i sell the item was canceled a few months ago. I allready put the right account. but the buyer said the payment went trough. and because i cancel that account few months ago im not able to log in and cancel the payment that he did? how should i procceed?

[kernowlass · Accepted solution]

@luismccaetano77

You need to contact your buyers and ask them to see what it says in there paypal accounts either:

1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.

If its:
Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.

Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.

Completed.

If its completed then come back for more advice.

Next time you list an item for sale then CHANGE the email address in that paypal box in the payment section and check everytime.
You can also get the buyers phone number via ebays 'advanced' search option.