Customers Delivery Address Information not showing on paypal email invoices

[leeds1972]

Customers Delivery Address Information not showing on paypal email invoices

Started yesterday - Business and Personal paypal accounts not listing deliery address in Sold email notifications

Yes also happened about a year ago - increases time to process orders - Anyone know if this is a known issue being worked on.

[kernowlass]

@leeds1972

You are not alone !

Its a paypal techie glitch that apparently they are 'working on'. 

[leeds1972]

thanks 

[millamatici]

If they know about it and are working on it, it would be nice if they notified their customers or put some kind of message in Help/Contact, instead of us having to root around in user forums for information.

Or even if they had a rollback policy in place for upgrades with unexpected "features" like this.

Other tech companies manage it.

If my customer service operated at this level, I wouldn't expect my customers to stay (unless I had a virtual monopoly, I suppose).

[kernowlass]

@leeds1972

Your welcome.

[confused13]

agree with you, a note would be handy, I spent all day trying to find out what was wrong.

[confused13]

I'm getting this as well and I know I haven't changed anything, I have to get logging on to get their address !