"unauthorized transaction" disputes

[DaytoniLy]

so i sold coaching lessons to 2 different individuals and they paid me but shortly after/during our session (i didnt check until after) they both disputed it with an "unauthorized transaction" what do i do now? they clearly are just trying to get something for free i feel like or maybe something went wrong but i'm just confused as to what to do now. they both paid friends and family if that matters at all

[kernowlass]

@DaytoniLy 

Its against Paypal rules to accept a family / friends payment for selling goods and you risk your Paypal account being limited if you do so.

A buyer would not be able to open a Paypal dispute for non-receipt of item OR item not as described as they would have no Paypal buyer protection.

However they can still open a dispute for an unauthorised transaction OR do a chargeback (via their card issuer) and you may well lose as you would have no Paypal seller protection.