im have problem

Dr_Poison
Contributor
Contributor
Hello im im Have problem reference number Is PP-L-404552197340, fest PayPal get me tempotaly limitation wants from me photo of id, bank statement somthing with adress And descripton about sales, i add files And today gave me resolution of permanent limitation. I dont know why, And i dont Now i get also tempotaly linitation, im creator account got one payment from someone ang got tempotaly limitation. Please help
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Dr_Poison 

 

Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not living in the country where you opened your Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks OR items that violate their acceptable use policy.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Violating their acceptable use policy as per link.

https://www.paypal.com/us/legalhub/acceptableuse-full?locale.x=en_US
10. Too many disputes/claims.

However that is only the most common reason so yours may not be on that list.


Advice is voluntary.
Kudos / Solution appreciated.

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@Dr_Poison 


Normally you can't appeal a permanent limitation however if you want to try then contact customer services?...


Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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Dr_Poison
Contributor
Contributor
Hello im sending my probem to Facebook And i did have no solution, im have permanent account restriction on account where im register few monts ago And get one payment.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Dr_Poison 

 

As I said there probably is no solution as you can rarely appeal a permanent limitation.


Advice is voluntary.
Kudos / Solution appreciated.
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Dr_Poison
Contributor
Contributor
Can i ask you what can cause permanent account restriction on 3 months old account where was one payment on it.? I dont understant
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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Dr_Poison 

 

Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not living in the country where you opened your Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks OR items that violate their acceptable use policy.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Violating their acceptable use policy as per link.

https://www.paypal.com/us/legalhub/acceptableuse-full?locale.x=en_US
10. Too many disputes/claims.

However that is only the most common reason so yours may not be on that list.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

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