You can no longer use PayPal

NikyDel
New Community Member

Hello. I have an account in PayPal. On May 7th I got a message that says "You can no longer use PayPal". How can I find out what activity is happening on my account that is against PayPal User Agreement and can no longer use PayPal services? I haven't done anything illegal. None of the activities described in the "Prohibited Activities" of PayPal's Acceptable Use Policy.

 

Best Regards,
Nikolay [removed]

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@NikyDel 

 

PayPal does review accounts regularly, and any concerns with security, violations of the User Agreement or Acceptable Use Agreement, compliance obligations, etc., could lead to a permanent restriction. Additional information beyond what would have been provided to you in a notification and/or email would not be available due also to security concerns. In other words they do not give you an exact reason, they just direct you to the user agreement or acceptable use policy. I guess having a reason wouldn't make any difference if they have permanently banned you.


You can rarely appeal a permanent ban but if you want to try an appeal then contact customer services.

They 'may' pass it to the back office but the chances of the appeal being successful are slim. Paypal state that the decision is not made lightly and once made is usually final.
https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378




Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.