Why does my account have limitations?

lemonade-g
New Community Member

Paypal has limited my account and I'm not sure as to why. I have only made one transaction and one transfer. When I try to cancel my account, I can't. At this point, I don't know what to do.

I don't even that the chance to see what is wrong with my account, all it says is that I can't use Paypal anymore. Shouldn't this mean I can cancel my account?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@lemonade-g 

 

You have a U.S account so do you live in the U.S?

Are you over 18?

Have you ever had a previous paypal account permanently limited?

Have you read the user agreement and acceptable use policy to make sure you have not violated it?

Have you used the friends/family option for selling goods or services or for purchases? 


Advice is voluntary.
Kudos / Solution appreciated.
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K_Botley
New Community Member
I have this same issue. Can't get a human to respond to me so I went through the automated system and requested that they close my account. Got a message to give them bank statements and photo ID. I refused and requested that they close my account on their end and I will wait for email confirmation it has been done. It's apparently been sent up to some higher office to do that.
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