Unauthorised change to email address, difficulty logging in. How do I report? Is my account safe?

[Jess369]

I had trouble logging into my paypal and when I got in, the email address had been changed to something completely different. I don't know the person, apparently [removed].

I've updated security settings but I don't know if I can be sure that I am still safe from someone accessing my account. How can I report this?

There are no unauthorised transactions that I could see yet.

[PayPal__Jyoti]

Hello @Jess369  
 

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding the safety of your PayPal account. The security of your account is extremely important to us. PayPal has an extensive system of security protocols and controls in place to ensure a protected system for it's users. If you feel that an unauthorized party is trying to access you account or is in possession of your personal data, call us immediately and report it to our team. We can temporarily freeze your account while we investigate the incident. You can reach out to our Customer Support Team by accessing the link given www.paypal.com/cshelp/contact-us  .


Hope this information helps,
Jyoti

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