Transaction not visible PayPal Website

EranLahav007
Contributor
Contributor

Hi All,

i got a formal email from paypal about a transaction I did (Which I didn't and I don't also see any traces for it in the website).
I can open a ticket for it in the resolution center as it doesn't exist there but the email looks very formal and not a Fraud.

how can I verify it is not a scam?

 

Eran

 

 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@EranLahav007 

 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/smarthelp/article/how-do-i-spot-and-report-a-fake%2C-fraudulent%2C-or-phis...
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity



Advice is voluntary.
Kudos / Solution appreciated.
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EranLahav007
Contributor
Contributor

I just got another email for 10$ donation more.

What I've noticed is that the mail is in Hebrew while all  other mails from PayPal are in English.

How can I open a dispute on a transaction ID which is not appearing  in the PayPal website?

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