Restrictions on my account cannot be lifted

[Chrisss46]

Hi,

my account has been restricted by PayPal and when I try to submit something via the old version of the "dispute resolution" page to resolve the issue, I keep coming back to the home page.

Best regards,

Chris

[kernowlass]

@Chrisss46 

Temporary or permanent limitation?

[Chrisss46]

Hi @kernowlass ,

thanks for reporting back.

To be honest, I have no idea, but I think temporary .

My profile only says that my functions have been restricted until I send them proof of identification. If I click on the red banner (paypal.com/restore/dashboard) on the homepage, I am taken back to the homepage. And when I call up the link/page in the Help Center, there is nothing about actions I can perform or that there is a problem.

[kernowlass]

@Chrisss46 

Reach out to customer services and ask them to send you a link to upload the information?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378