Refund on fraudulent ticket sale on FB Marketplace using Buyer Protection

[Celere1]

I attempted to purchase an event ticket on FB Marketplace on 9-13 for an event 9-14. The discussion raised a couple of red flags for me, so I paid for one of two tickets ($35) using the Buyer Protection option. The seller had been insisting that I use friends and family (another red flag).  When I made the payment using "Goods and Services", it was completed immediately, but said "Your recipient should have the money by March 12, 2025." When I told him I had made the payment under Goods and Services, he went a bit crazy and said or it would get his wife's account locked (but he didn't know why). I couldn't cancel the payment at that point so instead, sent a request to the account holder for the $35 back. Crickets since then.  The payment type I used was an Amex card, which also has buyer protection.

So here's my question. How do I report this and request a refund? It doesn't seem to fall under any category I can use. Most reporting categories ask for HTML links, which I don't have, so the reporting stalls there. All I have is the very lengthy chat transcript. It seems to be fraudulent, but I don't see a way to report that.

[PayPal_Shradha]

Hello @Celere1,

Welcome and thank your for posting your concern.

We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. Often, contacting the seller directly is the quickest way to resolve the problem. However, if you are unable to reach a solution and having doubts regarding the order and seller activity, you have the option to escalate the matter to a claim. For further assistance, I recommend reviewing the relevant help centre article such as How do I open a dispute with a seller?, & How do I escalate a PayPal dispute to a claim? for more detailed information.

You can also reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this information is helpful for your!

Warm Regards,

Shradha 
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[BIM360]

Yes, Paypal forgets that we are their clients..  here is what they did to us...a dispute was reported by a buyer on 9/11 then immediately escalated to a claim by the next morning. What is the emergency here? The alleged purchase was made 6 weeks before the c laim was reported. Who waits 6 weeks to claim they never received something? Why do you allow 6 weeks to them and not even a week to us? We are YOUR CLIENTS!!! We did reply to it on the same day rec eived, 9/12. 7 days later..midnight today the claim was decided in favor of the buyer. This is not just, as we were given a notice in writing that we had until 10/1 to respond. We request a thorough review of the mishandling of this case and a fair chance to defend our position. The information you requested was very detailed and takes time to compile. including screenshots of private communications, ip addresses of our client...???  is that even legal??  is Paypal liable for seeking this through us by extortion/???By making this action against your own procedures you have caused us great pains. Our CEO is out on medical leave and we have a huge amount of evidence to counter the fraudulent claim. If you are not concerned with justice and fair dealings and respect for YOUR client then we will remove ourselves from ever doing business with paypal again. We will post every detail of your illegitamate business practice online in every social forum available in 6 countries where we do daily business.

[Celere1]

Just a followup. I filed a dispute and it was refunded immediately (perhaps because it was not scheduled to be paid for 6 months anyway). I am guessing the account was problematic.