Received invoice from one seller which I didn't make any purchase. Is it a scam?

[MichaelCHK]

Hi all. I received a notification from PayPal that someone sent me an invoice to make a payment of USD 500 for purchasing a anti virus software which I didn't make. Could I just leave it like that with out paying or how do I cancel or report this?

[userpal99]

Hi, I think you cannot ignore it as it might later show up in your Bills section just like mine.

[userpal99]

I also got the same email on Jan 24, but I had not linked my PayPal account with the coinbase: [removed]

I immediately contacted the PayPal dispute center, but today I received an email saying how there was no unauthorized use.

And, now it is showing up in my bills section as Hasan [removed]: [removed]

But, upon clicking on the view invoice, it could not load it: [removed]

Today, I then tried to appeal the case in the Resolution Center. But, upon clicking the invoice, it says "Something's not right. Let's get you back on track. Try again" message.

@CoinbaseSupport Can you please look into it as I now have 10 days to appeal the case in the Resolution Center.

[yogeshkhetani]

Can't you cancel the invoice @userpal99 ?

Can you please attach, PayPal resolution center screenshot or link as I want to see their reply towards it.

So this would show up as an invoice in my account.

[Bobyther]

I got the same one thats why I am here I can't even cancel it

[junebuggnc]

I received an email about the below invoice.  When I click on the details in firefox or chrome, I get a somethings not right, try again message.  In the PP app, I can view the invoice there, but it says I'm not authorized to cancel it.  When I try to open a resolution case, I get an unable to complete your request message.  Any suggestions???

[junebuggnc]

I forwarded the email with the fake invoice to PayPal's phishing email.  The next day, even tho the invoice still shows on the activity, I can't open it in my app like I could before.  So I believe PayPal has or is in the process of removing it.  We should be able to open a case for these in the resolution center, especially if there is no way that PayPal can prevent us from getting the emails in the first place.

[JJThibodeau]

Summary: I received a PayPal invoice for an Apple I-Phone $1,400.00 which I never tried to purchase.  I cancelled the invoice. I called a PayPal representative and they told me I needed to set up 2 step verification - Then they wanted to access my computer via a web net session which I declined.  Then they just hung up on the phone conversation.  It seemed odd that they wanted to access my computer.  They were from the eastern part of the world sounding as though it came from the country of India.  Question: Is it normal for a representative from PayPal to want to connect to a callers computer?

Thank you.

[kernowlass]

@JJThibodeau 

Scam money request or invoice that shows in your Paypal account..

Scammers harvest email addresses and send out money requests or invoices hoping that some of those email addresses are linked to an open Paypal account.

The unsuspecting recipient is given a fake Paypal phone number in the 'notes' section added by the scammer.
If you did call that number (DO NOT) to query the transaction the scammer tells you that they need to access your computer / Paypal account to cancel that transaction for you.
They will then hack your computer or Paypal account.

Paypal never put phone numbers on emails or in money requests/invoices, they tell you to contact them via help/contact bottom of their website pages.

If there is a cancel option then cancel it.
As long as you don't click to pay it then no money would be transferred.

[BridgerB]

Well, you all see it in the title.  My real question is: why is this even an issue?  I have been a PayPal user/customer for decades, and I have never had this problem, up until about 8 to 12 months ago.  What changed?  Why isn't PayPal taking responsibility and stopping these phishing schemes before they arrive on our doorstep?  My Venmo account doesn't have this same issue...just sayin'.

[SuperMoe02]

Hello, Paypal community

There was a strange transaction on my dashboard today, see screenshot below

 

I also received an email from paypay that references the same amount and has the title "Coinbase Billing has updated your Invoice." But it seems kinda fishy. I checked all my accounts and luckily do not have any record of paying that amount. 

When I click on the transaction on the dashboard this is the page that pops up...

The super odd part is that when I used the messaging assistant to report fraud, it generated a list of recent transactions and asked me to choose the one in dispute but the $479.00 amount was not listed! 

Is this something I should be concerned about? 

thank you for your help