My PayPal account has been permanently disabled, and I risk losing all my business funds.

Quy93
Contributor
Contributor

Hello everyone,

Today I received a notification that my account has been permanently disabled. The notification stated: "Some of your products or services are in violation of PayPal’s acceptable use policy. Therefore, you can no longer conduct business with PayPal..."

I have a few questions and hope to get some help.

When I created a business account and received payments, PayPal restricted my account and requested a description of the type of business, the source of funds, and what products I was selling.
I provided information about my business type, source of funds, and the items/products I’m selling (digital products). PayPal approved my request and removed the restriction. Now, after 4 months, they’re informing me that "Some of your products or services are in violation of PayPal’s acceptable use policy."
Why did they agree to remove the restriction on the items I’m selling and then later notify me that I’m violating their policy? Isn’t this a policy trap for users?

The terms state that if I violate this regulation, I will have to compensate PayPal $2,500. Does this mean that all the money I earned with hard work will be forfeited? PayPal had previously allowed me to sell these items by removing the restriction on my account after I proved the source of funds and the type of business. Now, they’re saying that I’m violating their policy. This seems like a trap and an attempt to seize users' funds.
Who can I contact to resolve this issue? I don’t want to lose my money; it’s a significant amount for me. They say the money will be withdrawn after 180 days, but I might end up having to pay a fine and the balance could be $0 or negative. Where can I check this?

Thank you for taking the time to help.

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3 REPLIES 3

Quy93
Contributor
Contributor

All digital products I sell are processed through my account, and everything is purchased legally, not stolen or in violation of any PayPal policies

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PayPal__Jyoti
Moderator
Moderator

Hello @Quy93  

 

Welcome to the PayPal Help Community and thanks for posting here!

 

I do understand your concern regarding your account being limited. For the safety and security of the network, PayPal often review accounts for potential risks which may lead to a limitation being placed on the account, depending on what is found during the review, your account may become limited. Please check this article to know why there can be a permanent limitation placed on your PayPal account www.paypal.com/cshelp/article/help1175 .You can reach out to our team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team by clicking the contact us option at the bottom of PayPal page.

 

Hope this information helps,

Jyoti

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.

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Quy93
Contributor
Contributor

Thank you, PayPal__Jyoti.
I contacted the support team, but they couldn't resolve my issue. For this case, I need to contact the right department. Where can I reach them? Can you provide any email addresses?

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