Merchant charged me after saying my subscription would not be renewed
GiovanniM1
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Aug-08-2021
03:28 AM
Hi, A merchant I had a subscription with informed me via email that it would not be renewed. "This is to inform you that your subscription with Compound Media has ended. Your recurring payment has stopped because Compound Media no longer offers this specific subscription." I was planning to end my subscription so I took no action as I wanted it to end. However I was charged for the subscription and it was renewed. I opened a dispute and PayPal has denied me a refund as in their view I had previously agreed to the subscription terms. This is clearly not just as I was told by the merchant it was not an offered product and it wouldn't be renewed. What can I do to get my money back?
Labels:
- Labels:
-
Disputes
1 REPLY 1
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Aug-10-2021
11:21 AM
Did you cancel it on paypal?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- I was denied resolution twice in Disputes and Limitations Archives
- Need to be able to alter the date of a subscription renewal, especially annual. in Payments Archives
- HTB VIP SUBSCRIPTION FROM INDIA in Payments Archives
- I want to cancel a subscription and want a refund please. in Payments Archives
- Preferred method of payment not used in Payments Archives