Limitation account problem : please help me I don't know

kristenamurao
Contributor
Contributor

Hello,

My account has been blocked after submitting verification documents, I really don't understand why because I sent everything I could.

Can someone help me because I am really desperated... an admin ? a hotline ? 

I am in the Philippines, thank you in advance for your help.

Yours faithfully,

 

Kristen

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@kristenamurao 

 

You can rarely appeal a permanent ban if that is what it is but if you want to try then............

 

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


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kristenamurao
Contributor
Contributor

Thank you for the reply but I tried to contact them many times but nobody helped me.

I just want to transfer the money I have on my account.

 

Do you have a contact from an admin ? Please I need help for that issue because I really need this money.

Thank you in advance for your help.

I wish you a good day.

 

Kristen

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kernowlass
Esteemed Advisor
Esteemed Advisor

@kristenamurao 

 

I gave you the contact information for customer services in the link in my first post.

If its a permanent limitation then you would have to wait 180 days and then funds may be released as long as the account is in your legal name / registered in the country where you live and / you are over 18.


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kristenamurao
Contributor
Contributor

Hello Sir

 

Thank you for your message and your help. I saw your link but I cannot go into the Message Center...

Can we pin an administrator or moderator ? I am really desperated about this situation. I really don't understand why they blocked my PayPal. I just want to withdraw the money I have there, it doesn't matter if this account will be deleted or not after that.

 

I can even not called the US call Center coz they asked my number and I gave them I mean I taped it but they said we didn't find any account with that number.

 

I am exhausted really 😞

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kristenamurao
Contributor
Contributor

Please I need help, can you help me ? Or can anyone help me ? 

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