Important: Suspension of your UK Account(s) from 1 November 2023

[Vipesol]

Yesterday i got this email from PayPal and within 6 hours my account suspended and now i Can't withdraw and send money. Important: Suspension of your UK Account(s) from 1 November 2023 Dear Syed [removed], As announced in our policy update issued on 24 July 2023, PayPal (Europe) S.à r.l. et Cie, S.C.A. is intending to transfer all services provided to its users in the UK (including users resident in Guernsey, Jersey, the Isle of Man and Gibraltar) to its affiliated company, PayPal UK Ltd, upon PayPal UK Ltd becoming duly authorised to conduct its regulated activities in the United Kingdom by the Financial Conduct Authority. The Financial Conduct Authority has confirmed its intention to authorise PayPal UK Ltd by 1 November 2023 and PayPal UK Ltd will be operating fully from 1 November 2023. One of the conditions of PayPal UK Ltd’s authorisations is that the provision of regulated products and services for a very limited number of existing UK account holders will be prohibited from 1 November 2023 until further regulatory requirements are met. The PayPal branded (wallet) products and services that we provide to you in respect of the UK via your PayPal UK account(s) will fall within this category of prohibited services once they are transferred to PayPal UK Ltd on 1 November 2023. We are hereby informing you that we will have to suspend our services to your UK account(s) with effect from 1 November 2023, as required by applicable law. This applies to all services for your PayPal UK account(s). Rest assured that you will still be able to access your account(s) to withdraw any funds in your balance after this time except for any amounts which are subject to account limitations or restrictions pursuant to our User Agreement. All pending transactions, reversals, refunds, amounts due to PayPal and/or your customers (including adding any necessary funding to implement this) and disputes as of the suspension date will still be processed in the normal course. Any services you receive from PayPal which are not via your PayPal UK account(s) are not affected. Your PayPal accounts outside the UK will continue to operate as usual. We understand that this is a short time before the suspension occurs and sincerely apologise for the inconvenience caused. We understand this may be disappointing. PayPal takes its regulatory obligations seriously and we are fully committed to complying with all applicable laws and regulations. Our customer services team are available to discuss this. Please contact us for further information.

[kernowlass]

@Fatchef 

They rarely tell you why as its a back office decision and so the customer services agents you can contact won't know the reason !!

They just inform you that you have broken either the user agreement OR acceptable use policy.

Most common reasons for an account limitation (not all) are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not living in the country where you opened your Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Too many disputes/claims.
10. Violating their acceptable use policy as per link.
https://www.paypal.com/us/legalhub/acceptableuse-full?locale.x=en_US

[TheJackah]

Yours sounds very much like a different issue to the one being discussed on this thread, unless you’ve received the exact same email.

[shpet]

Me and my partner having same issue. Contacted them today again and it seams they have problems with regulator. If that's the case this should have effected whole of UK users in tens of millions, why is not news on TV. 

Any updates notify us here please

[shpet]

This the email I've got on 13 Dec 23, until this date we used our accounts without problem.

Important: Suspension of your UK Account(s)

PayPal services are provided in the UK by PayPal UK Ltd from 1 November following PayPal UK Ltd becoming duly authorised to conduct its regulated activities in the United Kingdom by the Financial Conduct Authority.

One of the conditions of PayPal UK Ltd’s authorisations is that the provision of regulated products and services for a very limited number of existing UK account holders will be prohibited from 1 November 2023 until further regulatory requirements are met.

The PayPal branded (wallet) products and services that we provide to you in respect of the UK via your PayPal UK business account(s) fall within this category of prohibited services. We are hereby informing you that we will have to suspend our services to your UK account(s) effective immediately, as required by applicable law. This applies to all services for your PayPal UK business account(s). Rest assured that you will still be able to access your account(s) to withdraw any funds in your balance after this time except for any amounts which are subject to account limitations or restrictions pursuant to our User Agreement. All pending transactions, reversals, refunds, amounts due to PayPal and/or your customers (including adding any necessary funding to implement this) and disputes as of the suspension date will still be processed in the normal course.

Any services you receive from PayPal which are not via your PayPal UK business account(s) are not affected. Your PayPal accounts outside the UK will continue to operate as usual.

We understand that this is a short time before the suspension occurs and sincerely apologise for the inconvenience caused. We understand this may be disappointing. PayPal takes its regulatory obligations seriously and we are fully committed to complying with all applicable laws and regulations. Our customer services team are available to discuss this. Please contact us for further information.

[Goldengreygoose]

I have the same issue, they have told me its Permanent and don't have a time frame, and they don't even know if its guaranteed to be lifted, fantastic.. Really annoying.

[Vipesol]

Has anyone fixed it?