I got an email from paypal at customers-service-llc. Has anyone else, and is it legitimate

[deonar]

I was selling some unused dance shoes through facebook. The buyer wanted to pay with paypal and said he'd sent the money. I got an email from paypal at customers-service-llc dot com. saying the payment was pending and the buyer needed to send another £200 so my account could be upgraded to a business account.   The buyer said this happened because his was a business account and then said he'd sent the £200.   I then got another email saying to get his bank details and send the £200direct from my account to his/    Has anyone else had something like this, and is it legitimate - it sure doesn't sound like it.

Thanks

[kernowlass]

@deonar 

SCAM.
You never pay any upfront fee as a seller.

Ignore scammers that send fake Paypal emails telling you that you need to pay an upfront fee to verify/upgrade to a business account/or any other reason to accept a payment.

You would certainly never have to send funds especially via another payment processor/bitcoins/ or tokens/vouchers of any sort.

Any fee is auto deducted by Paypal at the same instant the remainder of the payment is credited to your Paypal account balance.

No funds in your balance = you have not yet been paid, even pending/held payments will still show in your Paypal account activity.