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HELP Limited account

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antonio2510
New Community Member
Posted on

Hello

I have 2 paypal accounts, one main and one secondary (which is international). The problem is with the 2nd account and it doesn't let me send and receive money. When I enter the account, it tells me that it is permanently limited and I do not want to lose the money and data of that account.

I tried to contact paypal emails and what they do is that some bots answer me and put me in the resolution center and that is useless in my situation.

What do I have to do? Is there a way to transfer that money to my main account? I need help, urgently 😞

1 REPLY 1

HELP Limited account

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kernowlass
Esteemed Advisor

@antonio2510 

 

You can't transfer funds from a permanently limited account.


If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.

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